Repair Information

Repair Information

If you are experiencing any issues with your AOR products, you may send them in for repair.
Please contact us through the Repair Request Form before shipping any equipment to AOR USA, Inc.
The link to the Repair Request Form is available at the bottom of this page.

WARNING: Servicing of “Unblocked” Versions in the USA

As defined by the Federal Communications Commission (FCC), it is a federal offense to purchase, own, or operate an “unblocked” radio receiver capable of receiving frequencies allocated to cellular phones, unless authorized by the U.S. government.

For this reason, we are unable to accept repairs of unblocked receivers owned by private individuals in the USA and Canada. Support for such units is also very limited.

We appreciate your understanding.

Types of Repair Services Available

1. Warranty Repair

AOR will repair or replace defective parts in the USA free of charge if the defect is due to materials or workmanship.

• Parts: New or equivalent rebuilt parts for one calendar year from the original purchase date.
• Labor: Free of charge for one calendar year from the original purchase date.

Requirements:
Include a copy of your receipt or invoice from the dealer.
No RA (Return Authorization) number is required for warranty repair.
Products will be returned via standard ground shipping to the original sender.

Note: This warranty covers defects during normal use and does not cover damage resulting from:

• Shipping
• Unauthorized repairs or modifications
• Accidents, misuse, neglect, or environmental damage

2. Out-of-Warranty Repair

If your product is no longer under warranty, AOR offers repair services for a fee.

• Shipping: Customer is responsible for insured shipping to AOR USA, Inc. We will return the equipment via UPS Ground to the original sender.
• Payment Methods: PayPal (no account required)

Non-Supported Products

AOR USA, Inc. strive to support all legacy products. However, due to the diminishing availability of OEM parts, some models are no longer supported.

Only products currently manufactured or discontinued after December 2010 are eligible for repair.
If you are unsure whether your product is supported, please contact us through the Repair Request Form before sending it in.

Model#	Product	Model#	Product
AR1500	Receiver – Portable	AR880	Receiver – Portable
AR16	Receiver – Portable	AR900	Receiver – Portable
AR2001	Receiver – Mobile/Base	AR950	Receiver – Portable
AR2002	Receiver – Mobile/Base	ARD-2	ACARS/NAVTEX Decoder
AR22	Receiver – Portable	ARMini	Receiver – Portable
AR2700	Receiver – Portable	DDS-2A	Local Generator for KWM2
AR2800	Receiver – Mobile/Base	LA350	Indoor Antenna
AR3000	Receiver – Mobile/Base	LA380	Indoor Loop Antenna
AR3030	HF Receiver	LA390	Indoor Loop Antenna
AR33	Receiver – Portable	SDU5000	Spectrum Display Unit
AR501	CW Decoder	SDU5500	Spectrum Display Unit
AR7000	Receiver – Mobile/Base	SDU5600	Spectrum Display Unit
AR7030	HF Receiver	SR2000	Receiver – Mobile/Base
AR800	Receiver – Portable	SR2000A	Receiver – Mobile/Base
AR8000	Receiver – Portable	TSC-100A	SSTV Scan Converter
AR8200MK2	Receiver – Portable	WX1000/2000	Weather FAX Terminal

Note: LCD-related issues for the AR8200 and AR8600 series are no longer supported.